Quality E-Wallet Transaction Services for Indonesia's Millennial Student Generation
Layanan Transaksi E-Wallet Berkualitas untuk Generasi Pelajar Milenial Indonesia
-
(1) Indah Selsapagita
Indonesia
(2) * Budi Sukardi
Indonesia
(*) Corresponding Author
Abstract
The study aims to determine the influence of the quality of e-wallet transaction services simultaneously on the lifestyle of Solo Raya millennial students and determine the most dominant variables affecting the lifestyle of Solo Raya millennial students. A quantitative approach was used in this study. The study population consisted of millennial students in Solo Raya. The research sampling method was purposive and used predetermined criteria. Data collection techniques included documentation, literature review, and questionnaires. Data analysis using multiple regression techniques. The result of the study is that the quality of e-wallet transaction services simultaneously significantly affects the lifestyle of millennial students in Solo Raya. The most dominant variable affecting the lifestyle of the Solo Raya millennial students was reliability.
References
Afrizah, P. (2020). Pengaruh Inklusi Keuangan, Gaya Hidup, dan Social Influence Terhadap Penggunaan Financial Technology Pada Mahasiswa Fakultas Ekonomi dan Bisnis Universitas Sumatera Utara. Universitas Sumatera Utara.
Aldila, S. A., & Ibdalsyah, H. (2018). Analisis Kualitas Pelayanan Terhadap Kepuasan Nasabah Menggunakan Model Carter di BPRS Amanah Ummah Leuwiliang Bogor. An-Nisbah: Jurnal Ekonomi Syariah, 4(2), 53–72. https://doi.org/10.21274/an.2018.4.2.53-72 DOI: https://doi.org/10.21274/an.2018.4.2.53-72
Apriyanti, D. E. (2019). Peran Fintech Dalam Meningkatkan Keuangan Inklusif Terhadap Perbankan Syariah Pada PT. Bank Aceh S.Parman Medan. In Fakultas Agama Islam Universitas Muhammadiyah Sumatera Utara Medan.
Aziz, M. F. A. (2018). Analisis Mutu dan Layanan Jasa Keuangan Syariah dengan Metode Financial Technology. IAIN Metro.
Chusnah, C., & Indriana, K. T. (2020). Pengaruh Kemudahan dan Keamanan Terhadap Kepuasan Konsumen Fintech. KINERJA JURNAL EKONOMI DAN BISNIS, 3(2017), 111–122. https://doi.org/10.34005/kinerja.v3i1.1280 DOI: https://doi.org/10.34005/kinerja.v3i1.1280
Fauzi, A. A. (2017). Mengukur pengaruh kualitas layanan model CARTER terhadap kepuasan nasabah perbankan syariah Indonesia. November 2016, 301–314. https://doi.org/10.14414/jbb.v6i2.718 DOI: https://doi.org/10.14414/jbb.v6i2.718
Hadad, M. D. (2017). Financial Technology (Fintech) di Indonesia. Http://Www.Ibs.Ac.Id/Img/Doc/MDH%20-%20FinTech%20IBS%20June%202017.Pdf. http://www.ibs.ac.id/img/doc/MDH - FinTech IBS June 2017.pdf
Hendarsyah, D. (2020). Analisis Perilaku Konsumen Dan Keamanan Kartu Kredit Perbankan. JPS (Jurnal Perbankan Syariah), 1(1), 85–96. https://doi.org/10.46367/jps.v1i1.204 DOI: https://doi.org/10.46367/jps.v1i1.204
Kurniasari, I., & Fisabilillah, L. W. P. (2021). Fenomena Perilaku Berbelanja Menggunakan Spaylater Serta Dampaknya Terhadap Gaya Hidup Mahasiswa Ilmu Ekonomi. INDEPENDENT: Journal of Economics, 1(3), 207–218.
Mujahidin, A. (2020). Pengaruh Fintech e-wallet Terhadap Perilaku Konsumtif Pada Generasi Millennial. 8(2), 143–150. https://doi.org/https://doi.org/10.35314/inovbiz.v8i2.1513 DOI: https://doi.org/10.35314/inovbiz.v8i2.1513
Nuha, U., Qomar, M. N., & Maulana, R. A. (2020). Perlukah E-Wallet Berbasis Syariah? MALIA: Journal of Islamic Banking and Finance, 4(1), 59. https://doi.org/10.21043/malia.v4i1.8449 DOI: https://doi.org/10.21043/malia.v4i1.8449
Nurdin, N., Azizah, W. N., & Rusli, R. (2020). Pengaruh Pengetahuan , Kemudahan dan Risiko Terhadap Minat Bertransaksi Menggunakan Finansial Technology ( Fintech ) Pada Mahasiswa Institut Agama Islam Negeri ( IAIN ) Palu. 2(2). DOI: https://doi.org/10.24239/jipsya.v2i2.32.198-221
Othman, A., & Owen, L. (2001). The Multi Dimensionality of Carter Model to Measure Customer Service Quality (SQ) in Islamic Banking Industry: a Study in Kuwait Finance House. International Journal of Islamic Financial Services, 3(4), 1–12.
Purnama, A. (2017). Universitas Sumatera Utara - Fakultas.
Raco, J. (2018). Metode penelitian kualitatif: jenis, karakteristik dan keunggulannya. https://doi.org/10.31219/osf.io/mfzuj DOI: https://doi.org/10.31219/osf.io/mfzuj
Saimona, A. T. (2020). Etika Kerja Dan Kualitas Layanan Islam Terhadap Kinerja Perbankan Pada Pt Bank Syariah Mandiri Provinsi Lampung. EkBis: Jurnal Ekonomi Dan Bisnis, 2(2), 186. https://doi.org/10.14421/ekbis.2018.2.2.1131 DOI: https://doi.org/10.14421/EkBis.2018.2.2.1131
Syahril, R. (2017). Pengaruh Motivasi dan Gaya Hidup Konsumen Terhadap Keputusan Pembelian Handphone Android. Jurnal Komunikasi, 8(3), 192–199. https://doi.org/https://doi.org/10.31294/jkom.v8i3.3100
Tian, M. W., Wang, L., Yan, S. R., Tian, X. X., Liu, Z. Q., & Rodrigues, J. J. P. C. (2019). Research on Financial Technology Innovation and Application Based on 5G Network. IEEE Access, 7, 138614–138623. https://doi.org/10.1109/ACCESS.2019.2936860 DOI: https://doi.org/10.1109/ACCESS.2019.2936860
Tripalupi, R. I. (2019). Pengelolaan Dokumen Elektronik Layanan Jasa Keuangan Berbasis Financial Technology (Fintech). Jurnal Ilmu Akuntansi Dan Bisnis Syariah, 1(1), 13–22. https://doi.org/10.15575/aksy.v1i1.4263
Verriana, R. I., & Anshori, M. Y. (2018). PENGARUH KUALITAS LAYANAN (SERVICE QUALITY) TERHADAP LOYALITAS MELALUI KEPUASAN PADA MAHASISWA UNIVERSITAS NU SURABAYA. Accounting and Management Journal, 1(1), 63–79. https://doi.org/10.33086/amj.v1i1.73 DOI: https://doi.org/10.33086/amj.v1i1.73
Wajuba, L., Fisabilillah, P., Hanifa, N., Surabaya, U. N., & Surabaya, U. N. (2021). Analisis Pengaruh Fintech Lending Terhadap Perekonomian Indonesia. 1(3), 154–159. https://doi.org/10.31960/ijoeei.v1i3.866
Wulandari, P. A. (2017). Analisis SWOT Perkembangan Finansial Teknologi di Indonesia. Proceeding of National Conference on ASBIS, 376–383.
Copyright (c) 2023 Indah Selsapagita, Budi Sukardi
This work is licensed under a Creative Commons Attribution 4.0 International License.
