Working Period As A Moderating Variable Of Work Family Conflict, Work Stress, And Turnover Intention On Counterproductive Work Behavior Masa Kerja Sebagai Variabel Pemoderasi Konflik Keluarga Pekerjaan, Stres Kerja, dan Turnover Intention Terhadap Perilaku Kerja yang Kontraproduktif
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Published:
Oct 16, 2021
Keywords:
Work family Conflict, Work Stress, Turnover IntentionTenure, BCA Syariah
Main Article Content
Abstract
Counterproductive work behavior has caused a lot of harm to the organization and employees, both directly and indirectly. This research aims to determine the effect of work-family conflict, work stress and turnover intention on counterproductive work behavior with tenure as a moderator variable. This research using a purposive sampling technique and took 100 employees of BCA Syariah Bank by distributing questionnaires. The data obtained were analyzed using SmartPLS 3.3. The results of this research are work family conflict, and work stress has a positive effect on counterproductive work behavior, while turnover intention has a negative effect on counterproductive work behavior. The employees who want to resign will maintain their attitude by acting permanently or more productively than usual. The excuse is that employees avoid the penalties and keeps a good track record. In addition, tenure moderates the effect of work-family conflict on counterproductive work behavior.
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Articles
Copyright (c) 2021 Dewi Puspa Amalia, Muhammad Zakiy
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
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Amstad, F.T., Meirer, L.L., Fasel, U., Elfering, A., & Semmer, N.K. (2011). A Meta-
Analysis of Work–Family Conflict and Various Outcomes With a Special Emphasis
on Cross Domain Versus Matching-Domain Relations. Journal of Occupational
Health Psychology 16, 151 – 169.
Aulia, L., Kawatu, Paul .A.T., & Langi, F.L.G. (2019). Hubungan Antara Beban Kerja dan
Masa Kerja dengan Stres Kerja pada Security Check Point di PT Angkasa Pura I
Original Research Article
PENGARUH WORK FAMILY CONFLICT, STRES KERJA…
Amalia 1 , Zakiy 2
__
17
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Wanita di Institut Agama Islam (IAIN) Jember. Skripsi Gelar Sarjana. Universitas
Jember.
Bowling, N.A., & Eschlema, K.J. (2010). Employee Personality as a Moderator of the
Relationships between Work Stressor and Counterproductive Work Behavior. Journal
of Occupational Health Psychology 11, 145 – 156.
Bryan & Haryadi, E. (2018). Analisis Pengaruh Variabel Moderasi Switching Costs terhadap
Hubungan Service Performance dan Customer Loylity Member Celebrity Fitness
Jakarta. Jurnal Manajemen 15, 52 – 71.
Budiyanto, T., & Pratiwi, E.Y. (2010). Hubungan Kebisingan dan Masa Kerja Terhadap
Terjadinya Stres Kerja Pada Pekerja Di bagian Tenun “Agung Saputra Tex” Piyungan
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Komitmen Organisasi: Kepuasan Kerja sebagai Variabel Mediasi. Jurnal Manajemen
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Employee Performance (Case of Bank Syariah Mandiri Yogyakarta). JEBIS (Jurnal
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Cohen, T. R., Panter, A. T., & Turan, N. (2013). Predicting Counterproductive Work
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terhadap Perilaku Kerja Kontraproduktif. Skripsi Gelar Sarjana. Universitas Islam
Negeri Syarif Hidayatullah Jakarta.
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Citizenship Behavior and Counterproductive Work Behavior in Relation to
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360.
Elia, P.K., Josephus, J., & Tucunan, A.T. (2016). Hubungan Antara Kelelahan Kerja dan
Masa Kerja Dengan Produktivitas Kerja Pada Tenaga Kerja Bongkar Muat Di
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Organization. Thesis for the degree. Drexel University.
Original Research Article
PENGARUH WORK FAMILY CONFLICT, STRES KERJA…
Amalia 1 , Zakiy 2
__
18
Ferguson, M., Carlson, D., Hunter, E.M., & Whitten, D. (2012). A Two-Study Examination
of Work Family Conflict, Production Deviance and Gender. Journal of Vocational
Behavior 81, 245 – 258.
Fida, R., Paciello, M., Tramontano, C., Barbaranelli, C., & Farnese, M.L. (2015). Yes I Can:
The Protective Role of Personal Self-Efficacy in Hindering Counterproductive Work
Behavior Under Stresful Conditions. Journal Anxiety, Stres & Coping: An
International Journal 28, 479 – 499.
Ghozali, I. (2011). Aplikasi Analisis Multivariate dengan SPSS. Semarang: Universitas
Diponegoro.
Handoko, T.T. (2001). Manajemen Personalia dan Sumber Daya Manusia. Yogyakarta :
BPFE.
Hardiani, W.A.A., Rahardja, E., & Yuniawan, A. (2020). Pengaruh Konflik Peran dan Role
Overload Terhadap Burnout dan Dampaknya Pada Cyberloafing (Studi pada PT. PLN
(PERSERO) Pusat Manajemen Konstruksi). Jurnal Visi Manajemen 5.
Huda, T.N., & Mulyana, A. (2018). Pengaruh Adversity Quotient terhadap Prestasi
Akademik Mahasiswa Angkatan 2013 Fakultas Psikologi UIN SGD Bandung.
PRYMPATHIC : Jurnal Ilmiah Psikologi 4, 115 -132.
Julita, S., & Andriani, I. (2017). Dukungan Organisasi yang Dirasakan dan Keterikatan
Karyawan Pada Karyawan PT. BRI cabang Banda Aceh. Jurnal Psikologi Undip 16,
40 -53.
Kanfer, R., Crosby, J.V., & Brandt, D.M. (1988). Investigating behavioral antecedents of
turnover at three job tenure levels, Journal of Applied Psychology 73, 331-335.
Lestari, N.N.Y.S., & Mujiati, N.W. (2018). Pengaruh Stres Kerja, Komitmen Organisasi, dan
Kepuasan Kerja Karyawan Terhadap Turnover Intention. E-Jurnal Manajemen Unud
7, 3412 – 3441.
Ng, T.W.H., & Feldman, D.C. (2008). The Relationship of Age to Ten Dimensions of Job
Performance. Journal of Applied Psychology 93, 392–423.
Novan, W.D., & Wahyuningtyas, R. (2020). Pengaruh Praktik HR Inovatif Terhadap
Turnover Intention dengan Perilaku Kerja Kontraproduktif sebagai Variabel
Intervening (Studi Pada Karyawan PTPN VIII Kertajaya). Jurnal Mitra Manajemen
(JMM Online) 4, 1048 – 1061.
Nurfianti, A., & Handoyo, S. (2013). Hubungan antara Keadilan Distributif dan Perilaku
Kerja Kontraproduktif dengan Mengontrol Leader Member Exchange (LMX). Jurnal
Psikologi Industri dan Organisasi 2, 183 – 190.
Puspita, A., & Zakiy, M. (2020). Aspek Keadilan Organisasi dan Deviant Workplace
Behavior Karyawan. EQUILIBRIUM: Jurnal Ekonomi Syariah 8, 41 – 62.
PT. Bank BCA Syariah. (2019). Mempertahankan Kualitas dan Pertumbuhan yang
Berkesinambungan: Laporan Tahunan: 80 – 82.
Original Research Article
PENGARUH WORK FAMILY CONFLICT, STRES KERJA…
Amalia 1 , Zakiy 2
__
19
Rohmah, S., Miftah, H., & Yoesdiarti, A. (2020). Analisis Kelayakan Usaha Pengolahan
Kopi Robusta (Coffea canephora) Pada Kelompok Tani Hutan (KTH) Cibulao Hijau.
Jurnal Agribisains 6, 29 – 34.
Rotundo, N., & Spector, P.E. (2010). Counterproductive Work Behavior and Withdrawal. In
J.L. Farr & N.T. Tippens (Eds.), Handbook of Employee Selection (pp.489-511).
Routledge: Taylor & Francis.
Sabila, F.A. (2019). Pengaruh ketidaksantunan di tempat kerja terhadap keinginan berpindah
dengan keterikatan kerja sebagai variabel moderator pada karyawan perbankan.
Skripsi Gelar Sarjana. Universitas Airlangga.
Sekaran, U. (2006). Research Methods For Business. Edisi 4 buku 2. Jakarta: Salemba
Empat.
Soeling, P.D., & Handoko, T. (2020). Analisa Penyebab Turnover Intention Karyawan Pada
Sektor Perbankan Syariah. Syntax Idea 2, 676 – 689.
Spector, P.E., Fox, S., Penney L.M., Bruursema, K., Goh, A., & Kessler, S. (2006). The
Dimensionality of Counterproductivity: Are All Counterproductive behaviors creted
equal?. Journal of Vocational Behavior 68, 446 - 460.
Sury, L.E. (2020). Pengaruh Kepemimpinan Islami dan Motivasi Ekstrinsik terhadap Kinerja
Karyawan. Skripsi Gelar Sarjana. Universitas Muhammadiyah Yogyakarta.
Tarwaka. (2015). Ergonomi Industri Dasar-Dasar Pengetahuan Ergonomi dan Aplikasi di
Tempat Kerja. Surakarta: Harapan Press.
Wah, Y.B., Ramayah, T., Nushazelin, W., & Shahidan, W. (2012). Satisfaction and Trust on
Customer Loyalty: A PLS Approach. Business Strategy Series 13, 154 - 167.
World Health Organization. (2014). Protecting Workers Health. Geneva: World Health
Organization Centre for Health Development.
Yang, N., Chen, C. C., Choi, J., & Zou Y. (2000). Sources of Work-Family Conflict: A Sino-
U.S. Comparison of The Effect of Work and Family Demands. Academy of
Management Journal 43, 113-123.
Zahoor, I., Malik, N.I., & Atta, M. (2019). Relationship Between Job Insecurity, Workplace
Incivility, and Counterproductive Work Behaviour Among Employees: Role of Work
Family Conflict. Foundation University Journal of Psychology 3, 133 – 162.
Zakiy, M. (2019). To Examine Leader-Member Exchange as Moderating Variable on The
Influence of Employee Psychological Uncertainty Toward Employees’ job
Satisfaction and Turnover Intention. Journal of Leadership in Organizations 1, 29 –
47.
Zunianto, M., & Fauzan. M. (2017). Pengaruh sustainability report terhadap kinerja keuangan
perusahaan, kinerja pasar, dan nilai perusahaan. Skripsi Gelar Sarjana. Universitas
Muhammadiyah Yogyakarta.
Behavior (CWB) A Case Study from The Financial Sector of Pakistan.
Interdisciplinary Journal of Contemporary Research in Business 4, 590 – 604.
Amstad, F.T., Meirer, L.L., Fasel, U., Elfering, A., & Semmer, N.K. (2011). A Meta-
Analysis of Work–Family Conflict and Various Outcomes With a Special Emphasis
on Cross Domain Versus Matching-Domain Relations. Journal of Occupational
Health Psychology 16, 151 – 169.
Aulia, L., Kawatu, Paul .A.T., & Langi, F.L.G. (2019). Hubungan Antara Beban Kerja dan
Masa Kerja dengan Stres Kerja pada Security Check Point di PT Angkasa Pura I
Original Research Article
PENGARUH WORK FAMILY CONFLICT, STRES KERJA…
Amalia 1 , Zakiy 2
__
17
Bandar Udara Internasional Sam Ratulangi Manado. Medical Scope Journal 1, 16 -
20.
Bennet, R.J., & Robinson, S.L. (2000). Development of a Measure of Workplace Deviance.
Journal of Applied Psychology 92, 410 – 424.
Billah, F.A. (2018). Pengaruh Konflik Peran Ganda dan Stres Kerja terhadap Kinerja Dosen
Wanita di Institut Agama Islam (IAIN) Jember. Skripsi Gelar Sarjana. Universitas
Jember.
Bowling, N.A., & Eschlema, K.J. (2010). Employee Personality as a Moderator of the
Relationships between Work Stressor and Counterproductive Work Behavior. Journal
of Occupational Health Psychology 11, 145 – 156.
Bryan & Haryadi, E. (2018). Analisis Pengaruh Variabel Moderasi Switching Costs terhadap
Hubungan Service Performance dan Customer Loylity Member Celebrity Fitness
Jakarta. Jurnal Manajemen 15, 52 – 71.
Budiyanto, T., & Pratiwi, E.Y. (2010). Hubungan Kebisingan dan Masa Kerja Terhadap
Terjadinya Stres Kerja Pada Pekerja Di bagian Tenun “Agung Saputra Tex” Piyungan
Bantul Yogyakarta. KES MAS 4, 76 – 143.
Buhali, G.A., & Margaretha, M. (2013). Pengaruh Work Family Conflict Terhadap
Komitmen Organisasi: Kepuasan Kerja sebagai Variabel Mediasi. Jurnal Manajemen
13, 15 – 34.
Chang, W. J. A., Wang, Y. S., & Huang, T. O. (2013). Work Design Related Antecedents of
Turnover Intention: A Multilevel Approach. Human Resource Management 52, 1 –
26.
Chisaan, A. R., & Zakiy, M. (2020). Employee Stock Ownership as Strategy to Improve
Employee Performance (Case of Bank Syariah Mandiri Yogyakarta). JEBIS (Jurnal
Ekonomi dan Bisnis Islam) 6, 42-59.
Cohen, T. R., Panter, A. T., & Turan, N. (2013). Predicting Counterproductive Work
Behaviour from Guilt Proneness. Journal of Business Ethics 114, 45-53.
Darring, S.,A. (2016). Pengaruh Trait Kepribadian, Locus of Control, dan Stresor Kerja
terhadap Perilaku Kerja Kontraproduktif. Skripsi Gelar Sarjana. Universitas Islam
Negeri Syarif Hidayatullah Jakarta.
Dirican, A.H., & Erdil, O. (2016). An Exploration of Academic Staff’s Organizational
Citizenship Behavior and Counterproductive Work Behavior in Relation to
Demographic Characteristics. Procedia Social and Behavioral Sciences 235, 351 –
360.
Elia, P.K., Josephus, J., & Tucunan, A.T. (2016). Hubungan Antara Kelelahan Kerja dan
Masa Kerja Dengan Produktivitas Kerja Pada Tenaga Kerja Bongkar Muat Di
Pelabuhan Bitung Tahun 2015. PHARMACON : Jurnal Ilmiah Farmasi – UNSRAT 5,
107 – 113.
Fender, C.M. (2010). Eelectronic Tethering: Perpetual Wireless Connectivity to the
Organization. Thesis for the degree. Drexel University.
Original Research Article
PENGARUH WORK FAMILY CONFLICT, STRES KERJA…
Amalia 1 , Zakiy 2
__
18
Ferguson, M., Carlson, D., Hunter, E.M., & Whitten, D. (2012). A Two-Study Examination
of Work Family Conflict, Production Deviance and Gender. Journal of Vocational
Behavior 81, 245 – 258.
Fida, R., Paciello, M., Tramontano, C., Barbaranelli, C., & Farnese, M.L. (2015). Yes I Can:
The Protective Role of Personal Self-Efficacy in Hindering Counterproductive Work
Behavior Under Stresful Conditions. Journal Anxiety, Stres & Coping: An
International Journal 28, 479 – 499.
Ghozali, I. (2011). Aplikasi Analisis Multivariate dengan SPSS. Semarang: Universitas
Diponegoro.
Handoko, T.T. (2001). Manajemen Personalia dan Sumber Daya Manusia. Yogyakarta :
BPFE.
Hardiani, W.A.A., Rahardja, E., & Yuniawan, A. (2020). Pengaruh Konflik Peran dan Role
Overload Terhadap Burnout dan Dampaknya Pada Cyberloafing (Studi pada PT. PLN
(PERSERO) Pusat Manajemen Konstruksi). Jurnal Visi Manajemen 5.
Huda, T.N., & Mulyana, A. (2018). Pengaruh Adversity Quotient terhadap Prestasi
Akademik Mahasiswa Angkatan 2013 Fakultas Psikologi UIN SGD Bandung.
PRYMPATHIC : Jurnal Ilmiah Psikologi 4, 115 -132.
Julita, S., & Andriani, I. (2017). Dukungan Organisasi yang Dirasakan dan Keterikatan
Karyawan Pada Karyawan PT. BRI cabang Banda Aceh. Jurnal Psikologi Undip 16,
40 -53.
Kanfer, R., Crosby, J.V., & Brandt, D.M. (1988). Investigating behavioral antecedents of
turnover at three job tenure levels, Journal of Applied Psychology 73, 331-335.
Lestari, N.N.Y.S., & Mujiati, N.W. (2018). Pengaruh Stres Kerja, Komitmen Organisasi, dan
Kepuasan Kerja Karyawan Terhadap Turnover Intention. E-Jurnal Manajemen Unud
7, 3412 – 3441.
Ng, T.W.H., & Feldman, D.C. (2008). The Relationship of Age to Ten Dimensions of Job
Performance. Journal of Applied Psychology 93, 392–423.
Novan, W.D., & Wahyuningtyas, R. (2020). Pengaruh Praktik HR Inovatif Terhadap
Turnover Intention dengan Perilaku Kerja Kontraproduktif sebagai Variabel
Intervening (Studi Pada Karyawan PTPN VIII Kertajaya). Jurnal Mitra Manajemen
(JMM Online) 4, 1048 – 1061.
Nurfianti, A., & Handoyo, S. (2013). Hubungan antara Keadilan Distributif dan Perilaku
Kerja Kontraproduktif dengan Mengontrol Leader Member Exchange (LMX). Jurnal
Psikologi Industri dan Organisasi 2, 183 – 190.
Puspita, A., & Zakiy, M. (2020). Aspek Keadilan Organisasi dan Deviant Workplace
Behavior Karyawan. EQUILIBRIUM: Jurnal Ekonomi Syariah 8, 41 – 62.
PT. Bank BCA Syariah. (2019). Mempertahankan Kualitas dan Pertumbuhan yang
Berkesinambungan: Laporan Tahunan: 80 – 82.
Original Research Article
PENGARUH WORK FAMILY CONFLICT, STRES KERJA…
Amalia 1 , Zakiy 2
__
19
Rohmah, S., Miftah, H., & Yoesdiarti, A. (2020). Analisis Kelayakan Usaha Pengolahan
Kopi Robusta (Coffea canephora) Pada Kelompok Tani Hutan (KTH) Cibulao Hijau.
Jurnal Agribisains 6, 29 – 34.
Rotundo, N., & Spector, P.E. (2010). Counterproductive Work Behavior and Withdrawal. In
J.L. Farr & N.T. Tippens (Eds.), Handbook of Employee Selection (pp.489-511).
Routledge: Taylor & Francis.
Sabila, F.A. (2019). Pengaruh ketidaksantunan di tempat kerja terhadap keinginan berpindah
dengan keterikatan kerja sebagai variabel moderator pada karyawan perbankan.
Skripsi Gelar Sarjana. Universitas Airlangga.
Sekaran, U. (2006). Research Methods For Business. Edisi 4 buku 2. Jakarta: Salemba
Empat.
Soeling, P.D., & Handoko, T. (2020). Analisa Penyebab Turnover Intention Karyawan Pada
Sektor Perbankan Syariah. Syntax Idea 2, 676 – 689.
Spector, P.E., Fox, S., Penney L.M., Bruursema, K., Goh, A., & Kessler, S. (2006). The
Dimensionality of Counterproductivity: Are All Counterproductive behaviors creted
equal?. Journal of Vocational Behavior 68, 446 - 460.
Sury, L.E. (2020). Pengaruh Kepemimpinan Islami dan Motivasi Ekstrinsik terhadap Kinerja
Karyawan. Skripsi Gelar Sarjana. Universitas Muhammadiyah Yogyakarta.
Tarwaka. (2015). Ergonomi Industri Dasar-Dasar Pengetahuan Ergonomi dan Aplikasi di
Tempat Kerja. Surakarta: Harapan Press.
Wah, Y.B., Ramayah, T., Nushazelin, W., & Shahidan, W. (2012). Satisfaction and Trust on
Customer Loyalty: A PLS Approach. Business Strategy Series 13, 154 - 167.
World Health Organization. (2014). Protecting Workers Health. Geneva: World Health
Organization Centre for Health Development.
Yang, N., Chen, C. C., Choi, J., & Zou Y. (2000). Sources of Work-Family Conflict: A Sino-
U.S. Comparison of The Effect of Work and Family Demands. Academy of
Management Journal 43, 113-123.
Zahoor, I., Malik, N.I., & Atta, M. (2019). Relationship Between Job Insecurity, Workplace
Incivility, and Counterproductive Work Behaviour Among Employees: Role of Work
Family Conflict. Foundation University Journal of Psychology 3, 133 – 162.
Zakiy, M. (2019). To Examine Leader-Member Exchange as Moderating Variable on The
Influence of Employee Psychological Uncertainty Toward Employees’ job
Satisfaction and Turnover Intention. Journal of Leadership in Organizations 1, 29 –
47.
Zunianto, M., & Fauzan. M. (2017). Pengaruh sustainability report terhadap kinerja keuangan
perusahaan, kinerja pasar, dan nilai perusahaan. Skripsi Gelar Sarjana. Universitas
Muhammadiyah Yogyakarta.